Support
How can we help?
Get help with MotionSmith tools for Blender, Unreal Engine and standalone workflows. Choose your product, check its guide, or send us the details of the issue.
Start with your product.
Use the guide that matches the tool and version you are working with.
Looking for another MotionSmith tool?
Open its product page for available information and development status. If a dedicated guide is not available, include the product name when contacting support.
Show us what happened.
Send the following information to motionsmithai@gmail.com.
Product and versions
- MotionSmith product name and version
- Blender or Unreal Engine version, when applicable
- Operating system
- GPU model and backend/runtime version for generation issues, when relevant
Steps and expected result
- What you were trying to do
- The shortest steps that reproduce the problem
- What you expected and what happened instead
- Whether the issue happens every time
Errors, logs and screenshots
- The exact error message
- A screenshot or short recording
- Relevant application or backend log output
- A screenshot of a failed diagnostic check, if available
Include evidence from your tool.
Unreal Engine plugins
Attach the relevant log from <Project>/Saved/Logs/. For V1 setup issues, include Diagnostics / Pre-Flight results when available.
Blender add-ons
Include the Blender and add-on versions, the error or traceback, and the operation that triggered it. If a local backend is involved, include its error output too.
Standalone software & local backends
Include the application version, operating system, application or backend error output, and a screenshot of the failing step.
Send your question or report.
Use a subject such as [Mocap] Installation issue or [Surface] Material generation error.
motionsmithai@gmail.com ↗
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